How do I use the video functionality?

You'll need to use the AirPlay capabilities of your iPhone or iPod Touch to use the video programs in VOS Balance. For information on how to turn on AirPlay, click here.

My AppleTV is mirroring the phone and not showing the video, how do I fix that?

Stop and restarting AirPlay should take care of the issue. If it is still mirroring, try restarting your iPhone or iPod and trying again. For information on how to turn on AirPlay, click here.

How do I get a report out of the app?

There are two types of reports that you can export from VOS Balance – bout reports and session reports. To export a session report, tap on the session you'd like to export in the session list, and then tap on the export icon in the upper right corner.
For a bout report, select the bout you'd like, and tap the export button in the upper right corner.

Do you support Android?

Unfortunately, we aren't able to offer an Android solution for a few reasons. With the Apple iPod Touches and iPhones we are able to ensure a consistent sampling rate of 100 Hz. Because of the sheer number of types and quality of Android devices, it's impossible to ensure correct performance across the gamut.

In addition, supporting multiple platforms would add a lot of cost. So to keep the cost as low as we can while providing the best experience possible, we are only able to support Apple products at this time.

Our recommended option is to get a low cost iPod Touch that will work very well. The newest iPod Touches or the refurbished 5th generation iPod Touches will both work well.

I have another question that's not listed here.

If you have another question or need help with anything not listed here, please contact support@vosbalance.com and we'll be happy to help you out!